Returns Policy

Returns
Bizou Boutique Exchanges & Returns

At Bizou Boutique we would like you to be delighted with your purchase. If for any reason you need to exchange or refund your items we are committed to resolving that quickly and to your satisfaction

You may exchange your order or cancel your order for any item purchased on this website and receive a replacement garment or a full refund (excluding costs in respect of postage and packaging). To do so, you must:

Advise us by phone, e-mail or post within 14 working days of delivery of your item(s), quoting your order number.
Take reasonable care of the item(s) leaving all labels and tags intact and attached. The item(s) should be returned in the original packaging to securely protect the garment(s).
Return the item(s) to us within 14 days. The items must be unworn and unwashed when returned to us. If you wish to try the item on, it is required that you wear underwear beneath the Bizou Boutique garment. If Bizou Boutique considers that the item is soiled or damaged if any way, a refund will be denied.
You will be responsible for the cost of returning the item(s) to us. Please ensure you obtain a certificate of mailing from the post office. Bizou Boutique does not accept responsibility for the loss of packages sent back to us by a customer, therefore, we encourage you to return garments using recorded delivery. Proof of purchase certificates and recorded delivery receipts need to be retained by the customer.
Sorry but we do not accept returns by courier.
If you need to exchange or return an item then please complete the form above and return it with the garment to Bizou Boutique, 5 Danby Wynd,Yarm, Cleveland, TS15 9SF.UK

Exchanged items

If the replacement items costs less than the original purchase then we will refund you the difference. However, if the new product costs more than the original purchase then a further payment will be required from you.

Refund of payment

Please note: if the items were bought as a gift and a refund is required then we are only able to refund the person who paid originally. Therefore,Bizou Boutique will be required to inform the original purchaser. The refund will only be made to the VISA, MASTERCARD, AMERICAN EXPRESS or other credit card which was originally used to pay for the garment(s).

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